Shipping policy

Shipping Policy

All Heritage Forge apparel is made to order.

Processing Time

Orders are typically processed within 2–5 business days before shipping.

Shipping Time

After production, most U.S. orders arrive within 3–7 business days. Delivery times may vary during holidays or periods of high demand.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Delays

While we work with trusted production and shipping partners, occasional delays outside our control may occur due to weather, carrier issues, or seasonal demand.

Incorrect Shipping Address

Please ensure your shipping information is accurate when placing your order. Heritage Forge cannot be responsible for packages sent to incorrectly entered addresses.

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Return & Refund Policy

Because all items are made to order, we do not accept returns or exchanges for size or change of mind. However, if your item arrives damaged or there is a manufacturing error, please contact us within 7 days of delivery so we can make it right.

Refunds or replacements will be issued on a case-by-case basis after review.

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Order Issues Policy

If there is an issue with your order (wrong item, missing item, or defect), please reach out as soon as possible with your order number and photos if applicable. We will work quickly to resolve the issue.

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Contact Policy

For any questions or concerns regarding your order, shipping, or policies, please contact our support team. We aim to respond within 24–48 business hours.